What time is check-in and check-out?

Our standard check-in time is 2:00pm and check-out time is at 12:00nn.

Is there laundry service available?

Our hotel does not have laundry service as of the moment

Is it possible to check-in early?

Good day! We allow early check-in. However, please be advised that we cannot fully guarantee this request since it will depend on the availa...

Where can guests have breakfast?

We have a concessionaire restaurant, Sincerity Cafe Restaurant. Breakfast costs Php250.00 per person. Should you wish to add breakfast, plea...

Do you have parking?

Please be advised that hotel parking is limited only. Therefore, it is first come first serve basis. Thank you and have a great day ahead.

Can I get 2 keys?

Certainly. Kindly approach the front desk for the activation of your 2nd key. Please note that only registered guest/s are allowed to reques...

Do you have family rooms available?

Yes we have family rooms however rooms are still subject to availability and is available only at the Frontdesk. Family room is good for 4 p...

Are there smoking rooms available?

Please be advised that all rooms are strictly non-smoking. Our designated smoking area is located at the parking level 2 of the hotel. The h...

How to use the safe?

For you to be able to use the safety box, just key in your 4 digit code and press LOCK. To unlock, please key in your password and it will a...

Do you have massage service?

We have full body massage for Swedish P750.00 per hour, Shiatsu P800.00 per hour Combination P850.00 1 ½ hour Guasha P1,050.00 1 ½ hour and ...

Do you have iron, weighing scale?

Yes we have an iron and weighing scale you can lend for free at the front desk.

Do you have foreign exchange?

The hotel doesn't have foreign exchange but you may exchange USD at BDO or Eastwest bank which is approximately 10 meters away from the hote...

What is the mass schedule for the church near the Hotel

Please see below mass schedule for Binondo Church located at 1006 Plaza Lorenzo Ruiz, Binondo, 1006 Metro about 10mins walk from the Hotel&n...

Do you know the mass schedule for Quiapo Church?

Please see below mass schedule for Quiapo Church located at Church, Plaza, Miranda, Quiapo, Manila, 1001 Metro Manila Monday 5AM, 6AM, 7AM, ...

Can i cancel my booking?

Greetings from Red Planet Manila Binondo! We regret to inform you that we have a no cancellation/ no refund policy as stated and agreed...

Can I request for late check out?

Should you wish to extend your stay beyond 12:00 noon, please be informed that it is subject to availability and the following charges will ...

Do you have room service?

We regret to inform you that our hotel does not have room service. Thank you and have a great day.

Do you have bottled water or glasses to drink from the water tap with?

We regret to inform you that we do not provide drinking water in the room. However, we have an available hot and cold water dispenser locate...

Unroute

Please accept our apology for replying you late. We experience bugs on our app so your message did not go directly to the hotel. Could you a...

How to print

We do not have a business center, however, our frontdesk may assist you with minimal printing requests subject for a P5.00/page/print/photoc...

Unroute (hotel)

Please accept our apology for replying you late. We experience bugs on our app so your message did not go directly to the hotel. We're forwa...

Amendments / Change booking

Thank you for waiting sir, upon checking, your booking is already prepaid from your credit card. We regret to inform you that we cannot amen...

What is the hotel address?

We are located at 251-61 Juan Luna St., Brgy 287 Binondo Manila 1006. The nearest landmarks are across BDO Bldg and Hokka Tower near World T...

What is the number/email of your reservations department?

You may call our reservations team directly at +63 2 8-519-0888 local 100 or email them at philippines@redplanethotels.com. Their operating ...

Can I pay for someone's booking?

Kindly be informed that guests are strictly required to present the same credit card used to guarantee your booking when checking in / makin...

Accidentally opened door

We deeply regret that our staff accidentally opened your room. He was about to check a different room. Your experience certainly does not in...

No Cable Signal

We regret to inform you that our TV cable service provider is experiencing some issues due to technical problem. As of the moment, some chan...

How to get back to cable

Sir/Ma'am, to get back to the cable please use the black remote. Press the upper left button and choose video 1. To change channels, please ...

No remote for AC

AC remote is placed below the TV together wit h TV remote and Cignal Remote

How can get 25% discount for Remembered BD?

And may I take this opportunity to explain condition of birthday promotion. A RED MEMBER receives a 25% discount on the Total Price when sta...

How much is the charge for extra person?

Please be informed that all rooms are good for 2 persons. There will be an additional charge of Php500.00 per person per night should you wi...

Can I leave my luggage?

Please be informed that you may leave your luggage with us as long as you have a confirmed reservation on the day you will pick-up your lugg...

Do you have available bottled water/slippers for sale? Can you deliver it to our room?

We have here for sale 1Liter bottled water worth Php _35.00_ however the hotel doesn't have room service. We apologize for we can not delive...

Do you provide extra bed?

Please be informed that the room is 16 sq m. only, thus, we do not provide extra mattress as it will not fit in the room.

Can you hold my room until 1:00am?

Please be advised that Pay at Hotel booking only has a holding period of until 4:00pm of your check in date (Manila Time). Should you be arr...

Late Check Out

Since occupancy permits for today, we could allow until 2PM free of charge. Kindly note that strictly beyond 2PM, there's additional Php 800...

Are visitors allowed?

Yes Ma'am/Sir, as long as your visitors will register their names, and won't be having an overnight stay, we won't charge you for the extra ...

Do you have laundry service?

Our hotel does not have laundry services however, we could refer a nearby laundry shop called Universal Clean about 4blocks away from Red Pl...

Do you have restaurant?

We do have a partnered restaurant with Sincerity Cafe that serves packed breakfast buffet between 7am to 10am only for Php 250.00,

Can I pay cash upon arrival?

We have taken note of your request to pay cash upon arrival, however, please be informed that in case of no show, full amount will be charge...

Request room near the elevator

We have taken note of your request, however, please be informed that it is subject to availability upon arrival but a sincere effort will be...

May I request for extra pillows

Certainly Ma'am. Our room attendant will be with you shortly to assist you with your request. Thank you

My hairdryer stops working

As a safety feature, the hairdryer automatically stop after few minutes of continuous usage and must cool down before re-using.

No Cable in the room?

We regret to inform you that our TV cable service provider is experiencing some issues due to technical problem. TV cable signal is not avai...

Visitor Clearance

Just a kind reminder to please inform us, once your visitor is about to leave your room. This is for safety and security purposes only. Than...

Low WiFi Signal Inside the Room

Please make sure sure that you are connected with Red Planet WiFi. Normally, the device is connecting while on the elevator, in this si...

Water

Water is Php 20 - 500ml) and Php 35- for 1 Liter

Printing

Kindly send documents to frontdesk.binondo@redplanethotels.com. We do charge Php 5/page for black and white A4 Size paper

Do you have a gym?

We don't have gym here in our building but there's a nearby gym called Anytime Fitness at quintin paredes about 5minutes walk from the Hotel...

I am arriving late

We have taken note of your arrival time. Should there be changes in your schedule, please let us know. Thank you and we look forward to welc...

Project Hello | Pre Online Check In Binondo

There's another way ma'am/sir if you wish to pay your reservation thru your credit card but it can only be done the day before your check in...

Do you allow deliveries

Food and parcel delivery is allowed but delivery Man is not allowed to go up to guest room. You need to go down to claim the items.

Wifi slow connection, wifi concern

Greetings Ma'am/ Sir! May we kindly suggest for your to try the following.1. Disconnect to Wi-fi and Forget Network 2.Restart Mobile/Laptop ...

Do you have kettle in the room?

Yes, all our rooms are equipt with kettle

Where do I park my car?

We offer complimentary parking for all our in-house guests. Please note that the space is limited and parking is on a first-come, first-serv...

Do you have wi-fi?

Yes, there is free wi-fi in all public spaces and in guest rooms.

How do I log in to wi-fi?

There's a one-tap login on the Red Planet Hotels app. You can download it. You'll also get a username and password at check-in that you can ...

Smoking Area

Kindly be advised that NON- SMOKING policy is strictly implemented everywhere inside the hotel, guest rooms, bathrooms, hallways, lobby, lob...

Do you print or photocopy

Greetings from Red Planet Manila Binondo! We are pleased to advise you that we can assist you with your printing/ photocopying request ...

May we kindly confirm your room number please.

May we kindly confirm your room number please.

Do you offer transportation service?

We are pleased to advise you that we have a partner car rental service that could assist you with your transportation request, SHIELD TOURIS...

Do you have iron service?

Good Day! Yes, we can lend the iron/board free-of-charge. We will send a housekeeper to deliver it to your room as soon as we can. Please be...

AC not working

Good day! Please pull out your room key from the slot, wait everything to turn off then insert your key again. Thank you.

Cancellation/Amendments RPH WEB/APP - Prepaid

Please be advised that since the booking was prepaid already, we cannot do direct modification on our part. Kindly coordinate directly with ...

Request such as extra pillows, BT, BM, extra linens

This is noted. Will have it sent to your room in a moment.

Request for higher floor, connecting rooms, adjacent room

Your request has been noted from our end however it will still depend on room availability on the date of your check-in.

Do you have slipper ? Toothbrush?

Yes, we have a Cozy Kit available at the Front Desk for only Php 45.00 which includes a pair of slippers, toothbrush and toothpaste

Please clean my room

Before 9AM We have taken note of your request however housekeeping starts cleaning from 9AM until 6PM daily. Do you have a specific time you...

How do i log in to wi-fi?

Simply connect to Red Planet Wifi and log-in with your personalized code: Username: (your room number) Password: (your last name – all lower...

How can get 10% discount?

Be a RED MEMBER loyalty member for free on our website (www.redplanethotels.com) or you may simply download our Mobile App (Red Planet Hotel...

Do you have Early check-in / Late Check-out ?

Yes, we have Early Check-in with a fee of Php 800.00 from 6AM to 8AM depending on room availability. Late Check-out until 1PM is free of cha...

Can someone check my aircon?

May we know the trouble you are experiencing to specifically address your concern? for temperature control, reply There is a temperature con...

Can you share suggestions on things to do in the City

For things to do in the City, you may try exploring Intramuros, National Museum, Gastronomical Tour in Binondo, Shopping in Divisoria, Watch...

Wake up knock request

We have taken note of your request. May we know of the time you wish to be knocked?

Confidential Status

We will ensure you are not disturbed, and the Room Attendant will not knock on your door.

Grab and Taxi request

We have taken note of your request. May we know of the time you wish to have it prepared for you?

Do you have Soap and Shampoo

We have liquid soap and head/body wash in the dispensers provided in the comfort room however if you wish to have the traditional bar soap a...

Room Transfer

May we know the reason for a room transfer request so we can address your concern?

Confirmation of Bookings

Upon retrieving your booking, this is to confirm that you have a reservation from (arrival date) to (departure date) under (Guest’s Name).

What are the amenities inside the room

We have Aircon, TV, Wifi, Kettle, mug, Liquid soap, Head and body wash, Towels and safety deposit box insdie the room

Do you allow Pets

Yes we allow Pets with a fee of P600.00 per Pet per day

Do you have an hourly rate?

We're delighted to welcome you! While we don't have an hourly rate, our standard check-in time is 2 PM and our check-out time is 12 PM.

Do you provide discount for Senior Citizen or PWD cardholder?

Absolutely! We are pleased to offer a senior citizen/PWD discount. Simply present your SC/PWD IDs at the time of booking. Please note that t...

What are your available payment methods

We're happy to offer multiple payment options for your convenience: cash, credit/debit card, payment link, and bank transfer/deposit.