What time is check-in and check-out?

Please be advised that our standard check-in time is 2:00pm and standard check-out time is at 12:00nn.

Is it possible to check-in early?

Please be advised that our early check-in is not guaranteed and this is always subject to room availability. See correspinding charges below...

Is there laundry service available? LAUNDRYBEST

We do have laundry service worth 250php for 7kgs. You may bring your laundry at the front desk to weigh. We will call/message our laundry se...

Where can guests have breakfast? Aurora

Please be advised that our concessionaire restaurant is not yet operational. Moreover, buffet breakfast is Php 299 per person starts by 6am-...

Do you have parking?

We are pleased to advise you that we have a limited parking space available subject to first come, first serve basis. Only 1 complimentary p...

Can I get 2 keys?

Certainly. Kindly approach the front desk for the activation of your 2nd key. Please note that only registered guest/s are allowed to reques...

Do you have family rooms available?

Yes, we have family room (1 Queen size bed and 2 single beds) good for 4 adults and 2 children.

Are there smoking rooms available?

Kindly be advised that all rooms are strictly non-smoking even e cigarettes are not allowed. Our designated smoking area is located at the 2...

How much time do you need to get to the airport?

Airport is about 45-60 minutes away from the hotel depending on the traffic. For domestic flights, it is suggested to be at the airport at l...

How to use the safe?

To use the safety box, kindly key in your 4 digit code and press LOCK. To unlock, please key in your 4 digit password. Please feel free to l...

Do you have massage service?

We are pleased to advise you that we have a partner massage service from Kawayan Home massage from 3pm-12amn. Please see below services offe...

Do you have iron?

Yes we have an iron we can lend (subject to availabilty). A kind note that usage is for 30 minutes. Please let us know should you wish to bo...

Do you have weighing scale?

Yes we have a weighing we can lend (subject to availabilty). A kind note that usage is for 30 minutes. Please let us know should you wish to...

Do you have foreign exchange?

The hotel doesn't have foreign exchange but you may exchange at Villarica just across the street.

What is the nearest church and schedule

Kindly click the link below to see mass schedule for St. Joseph Shrine. https://simbahan.ph/stjosephshrinecubao

Can i cancel my booking?

Greetings from Red Planet Cubao Aurora Boulevard! We regret to inform you that we have a no cancellation/ no refund policy as stated and agr...

Can I request for late check out?

Greetings from Red Planet Aurora Boulevard! Kindly be advised that our late check out is subject to room availability and fees which we may ...

Do you have room service?

We regret to inform you that our hotel does not have room service. However, there are several nearby restaurants and convenience stores that...

Do you have bottled water or glasses to drink from the water tap with?

We regret to inform you that we do not have complimentary drinking water in the room. However, we have an available hot and cold water dispe...

Unroute

Please accept our apology for replying you late. We experience bugs on our app so your message did not go directly to the hotel. Could you a...

How to print

We do not have a business center, however, our frontdesk may assist you with minimal printing requests subject for a P10.00/page/print/photo...

Unroute (hotel)

Please accept our apology for replying you late. We experience bugs on our app so your message did not go directly to the hotel. We're forwa...

Amendments / Change booking

Upon checking, your booking is already prepaid from your credit card. We regret to inform you that we cannot amend / change booking as per o...

Pick up service

We are pleased to advise you that we have a partner car rental service that could assist you with your transportation request, SHIELD TOURIS...

What is the hotel address?

We are located at Stanford St, Corner Aurora Blvd, Cubao, Quezon City

What is the number/email of your reservations department?

You may call our reservations team directly at +63 2 8-519-0888 local 100 or email them at philippines@redplanethotels.com. Their operating ...

Can I pay for someone's booking?

Kindly be advised that guests are strictly required to present the same credit card used to guarantee your booking when checking in or makin...

Accidentally opened door

We deeply regret that our staff accidentally opened your room. He was about to check a different room. Your experience certainly does not in...

No Cable Signal

Greetings from Red Planet Cubao Aurora Boulevard! We regret to inform you that our TV cable service provider is experiencing some issues due...

How to get back to cable

Please allow our staff to have you assisted with your concern

How can get 25% discount for Remembered BD?

Greetings from Red Planet Cubao Aurora Boulevard! A REDMEMBERED member receives a 25% discount on the Total Price when staying at any Red Pl...

How much is the charge for extra person?

Our apologies however, our room can accommodate a maximum of 2 adults per room. We can request approval of your request for 3rd person reque...

Can I leave my luggage?

Greetings from Red Planet Cubao Aurora Boulevard! We are pleased to advise you that we may allow luggage deposit after your check out as lon...

Do you have available bottled water/slippers for sale? Can you deliver it to our room?

Greetings from Red Planet Cubao Aurora Boulevard! We are pleased to advise you that below items are available at the front desk for a minima...

Do you provide extra bed?

Greetings from Red Planet Cubao Aurora Boulevard! We regret to inform you that we do not have provision for extra bed as the room is only 16...

Can you hold my room until 1:00am?

Please be advised that Pay at Hotel booking only has a holding period of until 4:00 PM of your check in date (Manila Time). Should you be ar...

Late Check Out

Since occupancy permits for today, we could allow until 1 PM free of charge. Kindly note that strictly beyond 1PM, an additional fee of Php ...

Are visitors allowed?

Greetings from Red Planet Cubao Aurora Boulevard! We are pleased to advise you that visitors are allowed until 10pm. Kindly register yo...

Can I pay cash upon arrival?

We have taken note of your request to pay cash upon arrival, however, please be informed that in case of no show, full amount will be charge...

Request

Your request is duly noted and will be highly prioritized once available upon your arrival. Thank you and have a great day ahead.

May I request for extra

Certainly. Our room attendant will be with you shortly. Thank you

My hairdryer stops working

As a safety feature, the hairdryer automatically stops after few minutes of continuous usage and must cool down before re-using.

No Cable in the room?

Greetings from Red Planet Aurora Boulevard! We regret to inform you that our TV cable service provider is experiencing some issues due ...

Visitor Clearance

A kind reminder to please inform us once your visitor is about to leave your room. All visitors must present and surrender their ID to our s...

Low WiFi Signal Inside the Room

Please make sure sure that you are connected with Red Planet WiFi May we humbly suggest for you to try the following: 1. Disconnect WiF...

Do you have a gym?

We regret to inform you however, we do not have gym inside the hotel.

I am arriving late

Thank you for informing us of your expected time of arrival.This is duly noted. Should there be changes in your schedule, please let us know...

Project Hello | Pre Online Check In -Aurora

There's another way ma'am/sir if you wish to pay your reservation thru your credit card but it can only be done the day before your check in...

Wi-Fi, slow connection, wifi concern

May we kindly suggest for you to try the following : 1.Disconnect to Wi-fi and Forget Network 2.Restart Mobile/Laptop Device 3.Reconnect to ...

Do you have kettle in the room?

We are pleased to inform you that all rooms has an electric kettle and 2 mugs inside. Thank you!

Do you have wi-fi?

Yes, there is free wi-fi in all public spaces and in guest rooms.

How do I log in to wi-fi?

Kindly connect to red planet wifi and log in the username and password provided to you upon check in. Kindly refer to your keycard for your ...

May we kindly confirm your room number please.

May we kindly confirm your room number please.

Room Cleaning

Greetings from Red Planet Aurora Boulevard! Your request for make up room is duly noted. A kind note that our housekeeping team typica...

Bank Details

Greetings from Red Planet Aurora Boulevard! Please see below bank details for your kind reference: BDO: Acct Name: Red Planet Hotels Manila ...

Nearest Mall

Nearest malls are Gateway, Alimall, SM cubao, Just 10-15mins away from the hotel.

Meeting Room

Meeting room can accommodate 12pax, The rates are: 7000php for 8 hours, 4000php for 4 hours with additional 1000php for every excess hours.

Do you have an hourly rate?

We're delighted to welcome you! While we don't have an hourly rate, our standard check-in time is 2 PM and our check-out time is 12 PM.

Do you provide discount for Senior Citizen or PWD cardholder?

Absolutely! We are pleased to offer a senior citizen/PWD discount. Simply present your SC/PWD IDs at the time of booking. Please note that t...

What are your available payment methods

We're happy to offer multiple payment options for your convenience: cash, credit/debit card, payment link, and bank transfer/deposit.