May we kindly suggest for you to try the following :

1.Disconnect to Wi-fi and Forget Network

2.Restart Mobile/Laptop Device

3.Reconnect to Red Planet WiFi

4.If log-in page does not automatically pops out, kindly open your browser and put below IP address http://redplanet.wifi/login

5.log your username and password

username: (your room number)

password:(your last name, all in small letters)

Should all this still fail, kindly send us a screen shot of the prompt that appears when you encounter the problem.

For slow internet access, may we kindly also request for you to conduct a Wi-Fi speed test on your device and send us a screen shot through this app or through our email : frontdesk.aurora@redplanethotels.com so we could have our I.T. Team have your concern assessed and assisted accordingly.