What time is check-in and check-out?

Our standard check-in time is 2:00pm and check-out time is at 12:00nn.

Is there laundry service available? LAUNDRYBEST

Our hotel does not have laundry services however, we have a partner Laundry Service Provider, Laundrybest. You may contact them at 0917-311-...

Is it possible to check-in early?

Greetings from Red Planet Manila Aseana City! Kindly be advised that our early check-in is subject to room availability upon your arrival an...

Where can guests have breakfast? ASEANA

We have a concessionaire restaurant next door, Maykor Restaurant. Breakfast costs Php250.00 per person for a set meal. Should you wish to ad...

Do you have parking?

We are pleased to advise you that we have a limited parking space available subject to first come, first serve basis. Entrance is at the bac...

Can I get 2 keys?

Certainly. Kindly approach the front desk for the activation of your 2nd key. Please note that only registered guest/s are allowed to reques...

Do you have family rooms available?

All our rooms are standard only, bed and bathroom only inside, ideally good for 2 persons. We only have 2 types of room which only differs i...

Are there smoking rooms available?

Kindly be advised that all rooms are strictly non-smoking. Our designated smoking area is located at the 2nd floor of the hotel. The hotel c...

How much time do you need to get to the airport?

Airport is about 10-15 minutes away from the hotel depending on the traffic. For domestic flights, it is suggested to be at the airport at l...

How to use the safe?

To use the safety box, kindly key in your 4 digit code and press LOCK. To unlock, please key in your 4 digit password. Please feel free to l...

Do you have massage service?

 Greetings from Red Planet Manila Aseana City! We are pleased to advise you that we have a partner massage service that could cater to ...

Do you have iron, weighing scale?

Yes we have an iron we can lend (subject to availabilty). A kind note that usage is for 30 minutes. Please let us know should you wish to bo...

Do you have weighing scale?

Yes we have a weighing we can lend (subject to availabilty). A kind note that usage is for 30 minutes. Please let us know should you wish to...

do you have foreign exchange?

The hotel doesn't have foreign exchange but you may exchange USD at Security Bank or BPI which is approximately 200 meters away from the hot...

What is the mass schedule for the church near MOA?

Kindly click the link below to see mass schedule for Archdiocesan Shrine of Jesus, The Way, The Truth and The Life located at Central Busine...

Do you know the mass schedule for Baclaran Church?

Kindly click the link below to see mass schedule for National Shrine of Our Mother of Perpetual Help (Baclaran Church) located at Baclaran, ...

Can i cancel my booking?

Greetings from Red Planet Manila Aseana City! We regret to inform you that we have a no cancellation/ no refund policy as stated and agreed ...

Can I request for late check out?

Greetings from Red Planet Manila Aseana City! Kindly be advised that our late check out is subject to room availability and fees which we ma...

Do you have room service?

We regret to inform you that our hotel does not have room service. However, there are several nearby restaurants and convenience stores that...

Do you have bottled water or glasses to drink from the water tap with?

We regret to inform you that we do not have complimentary drinking water in the room. However, we have an available hot and cold water dispe...

Unroute

Please accept our apology for replying you late. We experience bugs on our app so your message did not go directly to the hotel. Could you a...

How to print

We do not have a business center, however, our frontdesk may assist you with minimal printing requests subject for a P5.00/page/print/photoc...

Unroute (hotel)

Please accept our apology for replying you late. We experience bugs on our app so your message did not go directly to the hotel. We're forwa...

Amendments / Change booking

Upon checking, your booking is already prepaid from your credit card. We regret to inform you that we cannot amend / change booking as per o...

Pick up service

We are pleased to advise you that we have a partner car rental service that could assist you with your transportation request, SHIELD TOURIS...

What is the hotel address?

We are located at Lot 38, Block 2, Bradco Avenue, Aseana City, Brgy. Baclaran, Paranaque City, 1700. The nearest landmarks are DFA Macapagal...

What is the number/email of your reservations department?

You may call our reservations team directly at +63 2 8-519-0888 local 100 or email them at philippines@redplanethotels.com. Their operating ...

Can I pay for someone's booking?

Kindly be advised that guests are strictly required to present the same credit card used to guarantee your booking when checking in or makin...

Accidentally opened door

We deeply regret that our staff accidentally opened your room. He was about to check a different room. Your experience certainly does not in...

No Cable Signal

Greetings from Red Planet Manila Aseana City! We regret to inform you that our TV cable service provider is experiencing some issues due to ...

How to get back to cable

Please allow our staff to have you assisted with your concern

No remote for AC

We regret to inform you that there is no remote for aircon. You may use the arrow up and down in the keycard panel to adjust the temperature...

How can get 25% discount for Remembered BD?

Greetings from Red Planet Manila Aseana City! A REDMEMBERED member receives a 25% discount on the Total Price when staying at any Red Planet...

How much is the charge for extra person?

Our apologies however, our room can accommodate a maximum of 2 adults per room. We can request approval of your request for 3rd person reque...

Can I leave my luggage?

Greetings from Red Planet Manila Aseana City! We are pleased to advise you that we may allow luggage deposit after your check out as long as...

Do you have available bottled water/slippers for sale? Can you deliver it to our room?

Greetings from Red Planet Manila Aseana City! We are pleased to advise you that below items are available at the front desk for a minimal co...

Do you provide extra bed?

Greetings from Red Planet Manila Aseana City! We regret to inform you that we do not have provision for extra bed as the room is only 16 sq....

Can you hold my room until 1:00am?

Please be advised that Pay at Hotel booking only has a holding period of until 4:00 PM of your check in date (Manila Time). Should you be ar...

Late Check Out

Since occupancy permits for today, we could allow until 1 PM free of charge. Kindly note that strictly beyond 1PM, an additional fee of Php ...

Are visitors allowed?

Greetings from Red Planet Manila Aseana City! We are pleased to advise you that visitors are allowed until 10pm. Kindly register your guests...

Can I pay cash upon arrival?

We have taken note of your request to pay cash upon arrival, however, please be informed that in case of no show, full amount will be charge...

Request

Your request is duly noted and will be highly prioritized once available upon your arrival. Thank you and have a great day ahead.

May I request for extra

Certainly. Our room attendant will be with you shortly. Thank you

My hairdryer stops working

As a safety feature, the hairdryer automatically stops after few minutes of continuous usage and must cool down before re-using.

No Cable in the room?

Greetings from Red Planet Manila Aseana City! We regret to inform you that our TV cable service provider is experiencing some issues due to ...

Visitor Clearance

A kind reminder to please inform us once your visitor is about to leave your room. This is for safety and security purposes only.

Low WiFi Signal Inside the Room

Please make sure sure that you are connected with Red Planet WiFi. May we humbly suggest for you to try the following: 1. Disconnect Wi...

Do you have a gym?

We regret to inform you however, we do not have gym inside the hotel. Nearest gym is at Anytime Fitness Gym located at Scape Macapagal. Maca...

I am arriving late

Thank you for informing us of your expected time of arrival.This is duly noted. Should there be changes in your schedule, please let us know...

Project Hello | Pre Online Check In - Aseana

There's another way ma'am/sir if you wish to pay your reservation thru your credit card but it can only be done the day before your check in...

Do you allow deliveries

You may opt to book food deliveries like grab or food panda. A kind note that you must claim your food delivery at the lobby upon arrival as...

Wifi, Wi-fi, Slow connection, Wifi concern

Greetings from Red Planet Manila Aseana City! May we kindly suggest for you to try the following : 1.Disconnect to Wi-fi and Forget Network ...

Do you have kettle in the room?

Our apologies however, our room amenities does not include kettle. On the otherhand, we have a hot and cold water dispenser at the lobby for...

Do you have wi-fi?

Yes, there is free wi-fi in all public spaces and in guest rooms.

How do I log in to wi-fi?

Kindly connect to red planet wifi 6 and log in the username and password provided to you upon check in. Kindly refer to your keycard for you...

Do you offer travel insurance?

We got you covered while you travel through our partnership with AXA Insurance. 

May we kindly confirm your room number please.

May we kindly confirm your room number please.

Room Cleaning

Greetings from Red Planet Manila Aseana City! Your request for make up room is duly noted. A kind note that our housekeeping team typically...

Bank Details

Greetings from Red Planet Manila Aseana City!Please see below bank details for your kind reference:Red Planet Hotels Paranaque Corp BDO Unib...

Sundry Items

Greetings from Red Planet Manila Aseana City! We are pleased to advise you that we have several items available at the front desk for your c...

Do you have an hourly rate?

We're delighted to welcome you! While we don't have an hourly rate, our standard check-in time is 2 PM and our check-out time is 12 PM.

Do you provide discount for Senior Citizen or PWD cardholder?

Absolutely! We are pleased to offer a senior citizen/PWD discount. Simply present your SC/PWD IDs at the time of booking. Please note that t...

What are your available payment methods

We're happy to offer multiple payment options for your convenience: cash, credit/debit card, payment link, and bank transfer/deposit.