Greetings from Red Planet Manila Aseana City! We regret to inform you that we have a no cancellation/ no refund policy as stated and agreed upon when you booked your reservation. Please see cancellation/no show policy of your reservation: CANCELLATION/NO-SHOW POLICY (a) If you have pre-paid in full by credit card at the time of booking: Your room will be guaranteed. Once you have booked a room and it has been confirmed by us, you cannot cancel your booking, i.e. no refund will be made. Cancellation of your reservation and/or failure to arrive at the hotel on the scheduled arrival date will result in forfeiture of your prepayment in full. Taxes and service charge will apply. Thank you and have a great day ahead.