Hi Valued Guest, Thank you for your inquiry at Red Planet Hotel Makati Amorsolo. We apologize for the inconvenience, but we must adhere strictly to our policy regarding cancellations and refunds, which was clearly outlined and agreed upon at the time you made your reservation. Our cancellation and no-show policy are as follows: If you have made a full pre-payment via credit card at the time of booking, your room is guaranteed. Once your booking is confirmed by us, it cannot be cancelled, and no refunds will be issued in case of cancellation or failure to arrive on the scheduled date. Your prepayment will be forfeited in full, and applicable taxes and service charges will still apply. We appreciate your understanding in this matter. Should you have any further questions or concerns, please do not hesitate to contact us.