We regret to inform you that we have a no cancellation/ no refund policy as stated and agreed upon when you booked your reservation. 

Please see cancellation/no show policy of your reservation:

CANCELLATION/NO-SHOW POLICY
(a) If you have pre-paid in full by credit card at the time of booking:
Your room will be guaranteed. Once you have booked a room and it has been confirmed by us, you cannot cancel your booking, i.e. no refund will be made. Cancellation of your reservation and/or failure to arrive at the hotel on the scheduled arrival date will result in forfeiture of your prepayment in full. Taxes and service charge will apply.

Thank you and have a great day ahead.