What time is check-in and check-out?

Standard check in time is 2 pm and check out time is 12 noon

Is there laundry service available?

Yes, we do have an outsource laundry provider. Kindly drop by your laundry along with the itemized list. If dropped before 12 noon, pick up ...

Is it okay to check in late

Our reception is open 24 hours to be able to assist you if you arrive late.

Is it possible to check-in early?

Early check in is subject to room availability upon arrival at the hotel and will have corresponding fee if checking in from 6am to 9am

Where can guests have breakfast?

We have a concessionaire resto at the ground floor. They open at 7AM and closes at 9PM

Do you have parking?

Yes, we offer complimentary parking for registered guests on a first come first served basis.

Can I get 2 keys?

Kindly approach the front desk for the activation of your 2nd key. Please note that only registered guest/s are allowed to request/ get 2nd ...

Do you have family rooms available?

Yes we have. Family room has 1 queen and 1 single size beds and can accommodate up to 3 persons.

Are there smoking rooms available?

Kindly be advised that all rooms are strictly non-smoking. Our designated smoking area is located at the back of the hotel near the parking ...

How much time do you need to get to the airport?

Hotel to Airport is 6 kilometers and takes about 20-30 minutes depending on the traffic

How to use the safe?

To use the safety box, enter your 4-digit code and press LOCK. To unlock, enter your 4-digit password. Please don't hesitate to contact us i...

Do you have massage service?

Yes, we do have a partner massage service provider. It is Php 600 per hour.

do you have iron?

Yes, we do have an iron and board which we can lend for a limited time. You may proceed to the front desk for assistance.

do you have weighing scale?

Yes, we do have a weighing scale. You may proceed to the front desk for assistance.

do you have foreign exchange?

Unfortunately, we don't offer foreign exchange. There is a nearby exhange inside Robinsons Cybergate and SM Lanang

What is the mass schedule for the church nearby ?

Nearest Catholic Church is Carmelite Monastery: Mass schedule: Monday - Saturday 6:00 AM | Sunday 7:00 AM

Bank Details

Account Name: Red Planet Hotels Davao Corp. Bank: Rizal Commercial Banking Corp. Branch: RCBC Plaza Business Center, 6819 Aya...

can i cancel my booking? /CANCELLATION/AMENDMENTS RPH WEB/APP - Prepaid

Prepaid bookings are non-refundable and non-amendable as per hotel policy. Please see cancellation/no show policy of your reservation: CANCE...

Cancellation of Bookings (Pay at the hotel)

You have the option to cancel your reservation directly through our website or mobile app. Simply log in to your account and follow the canc...

CAN I REQUEST FOR LATE CHECK OUT?

Kindly be advised that our late check out is subject to room availability and fees which we may confirm on the date of your arrival. Followi...

Do you have room service?

We do not currently offer room service.

Do you have glasses to drink from the water tap with?

We have disposable paper cup for sale for Php 5.00 at the front Desk.

Do you have bottled water ?

Bottled water is available at the Front Desk at P20.00 per 500 ml and P35 for 1 liter. Hot and cold water dispenser is also available at the...

Do you have slippers for sale? Can you deliver it to our room?

Yes we have cozy kit at Php 45. In includes 1 pair of slippers and dental kit. .

Can you deliver it to our room?

Because of our limited manpower, all transactions must be done directly at the front desk. Thank you for your undertanding.

how to print

Our frontdesk may assist you with minimal printing requests subject for a P5.00/page/print/photocopy for black and white printing; A4 size p...

Unroute

Please accept our apology for the late reply as we have technical issue with our messaging APP. May we ask please which Red Planet hotel do ...

unroute (hotel)

Please accept our apology for replying you late. We experience bugs on our app so your message did not go directly to the hotel. We're forwa...

amendments / change booking

Your booking is already prepaid. We regret to inform you that we cannot amend / change booking as per our Terms and Conditions. Kindly see b...

Pick up service

We are pleased to advise you that we have a partner car rental service that could assist you with your transportation request, Europcar. If ...

what is the hotel address?

The Hotel's address is J.P Laurel Avenue, Bajada, Davao City

What is the number/email of your reservations department?

You may call our reservations team directly at +63 2 8-519-0888 local 100 or email them at philippines@redplanethotels.com. Their operating ...

Can I pay for someone's booking?

Yes you can. But even if paying, please ensure that reservation is under the name of the guest who will check in.

No Cable Signal

We regret to inform you that our TV cable service provider is experiencing some technical problem and is already working to restore the serv...

How to get back to cable

To get back to the cable please use the black remote. Press the upper left button and choose video 1. To change channels, please use the gra...

No remote for AC

There is no remote control available for the aircon. Aircon temperature can be adjusted using the arrow up and down in the panel by the door...

Breakfast at CBG Restaurant

Breakfast at CBG starts by 7 am to 10 am.

How can get 25% discount for RED member BD?

To avail, one must enrol through our APP or website (www.redplanethotels.com) to be a RED member. A RED member receives a 25% discount on hi...

How much is the charge for extra person?

Please be informed that all rooms are good for 2 persons. There will be an additional charge of Php1000.00 per person per night should you w...

Can I leave my luggage?

You may leave your luggage with us as while waiting for your room. We may allow luggage storage for guests with return booking with a corres...

Do you provide extra bed?

The Hotel does not have extra bed as our room size is only 14 sq m. and does not have the extra space.

can you hold my room until 1:00am?

Please be advised that Pay at Hotel booking only has a holding period of until 4:00pm of your check in date (Manila Time). Should you be arr...

Are visitors allowed?

Yes. Visitor's that will stay overnight shall be charged with extra person charge.

Do you have laundry service?

Our hotel does not have laundry services, however, our front desk can assist you contact our laundry services partner, Park Avenue.

Do you have restaurant?

Yes ma'am/sir, our partner restaurant is located at the Ground Floor.

Can I pay cash upon arrival?

Please be advised that Pay at Hotel booking only has a holding period of until 4:00pm of your check in date (Manila Time). If arrival time i...

My hairdryer stops working

As a safety feature, the hairdryer automatically stop after few minutes of continuous usage and must cool down before re-using.

Channel guide

If you want to go to Program guide, go to "MENU > LIVE TV" and the program list appears on the right side.

Low WiFi Signal Inside the Room

Please make sure sure that you are connected with Red Planet WiFi 6. Normally, the device is connecting while on the elevator, in this situa...

Do you have a gym?

We don't have Gym Facility here at the hotel. The nearest are Anytime Fitness located at SM Lanang and Abreeza Mall.

Project Hello | Pre Online Check In / Express Check in

Express online check in is available for RED members with prepaid reservation and done at least 24 hours before arrival via the Red Planet M...

do you allow deliveries

Yes, we do allow food deliveries as long as you will meet the delivery rider at the Ground Floor.

Can I ask someone to buy groceries or can I order food for delivery?

We do not have staff to purchase groceries or order food for you. However, you may book for Food Panda, Grab or Maxim for your delivery requ...

wifi, wi-fi, slow connection, wifi concern

Please connect to the Red Planet WiFi 6 network and use your room number as the username and your last name as the password.

Do you have kettle in the room?

Our room set up does not include kettle. However, we have hot and cold water dispenser located at the Lobby on 2nd Floor.

Do you have wi-fi?

Yes, you may use our WiFi by connecting to "Red Planet Wi-Fi 6" then log-in using your room number and last name as your username and passwo...

How do I log in to wi-fi?

Yes, you may use our WiFi by connecting to "Red Planet Wi-Fi 6" then log-in using your room number and last name as your username and passwo...

SMOKING AREA

All our rooms are non-smoking rooms, you may use the smoking area located at the Ground Floor at the back of the hotel.

Do you have iron service?

We don't have ironing service. However, we can lend you an iron and board to use for 30 minutes.

ac not working

Good day! Please pull out your room key from the slot, wait everything to turn off then insert your key again. If the aircon is still not wo...

Do you have an hourly rate?

We're delighted to welcome you! While we don't have an hourly rate, our standard check-in time is 2 PM and our check-out time is 12 PM.

Do you provide discount for Senior Citizen or PWD cardholder?

Absolutely! We are pleased to offer a senior citizen/PWD discount. Simply present your SC/PWD IDs at the time of booking. Please note that t...

What are your available payment methods

We're happy to offer multiple payment options for your convenience: cash, credit/debit card, payment link, and bank transfer/deposit.