What time is check-in and check-out?

Standard check in time is 2 pm and check out time is 12 noon

Early check-in

Early check in is subject to room availability upon arrival at the hotel and will have corresponding fee if checking in from 6am to 9am

Late Check In

Our reception is open 24 hours to be able to assist you if you arrive late.

Can you hold my room until 1:00am?

Please be advised that Pay at Hotel booking only has a holding period of until 4:00pm of your check in date (Manila Time). Should you be arr...

Late Check Out

Kindly be advised that our late check out is subject to room availability and fees which we may confirm on the date of your arrival or depar...

Mode of payments / Payment Channels

We accept cash, e-wallets, bank deposit/transfer, and all major credit/debit cards

If bank transfer - bank account details

Our BDO bank details as follows: Account Name: Red Planet Hotels Cebu Corporation Account Number: 0035-6025-8175 Bank Name: BDO Unibank...

Cancellation/Amendments RPH WEB/APP - Prepaid

Prepaid bookings are non-refundable and non-amendable as per hotel policy. Please see cancellation/no show policy of your reservation: CANCE...

Cancellation of Bookings (Pay at the hotel)

You have the option to cancel your reservation directly through our website or mobile app. Simply log in to your account and follow the canc...

Amendments / Change booking

Your booking is already prepaid. We regret to inform you that we cannot amend / change booking as per our Terms and Conditions. Kindly see b...

Do you have family rooms available?

We only have 2 room types. Double Room with 1 queen size bed and Twin Room with 2 single size beds. However, 2 rooms (1 Double & 1 Twin)...

Do you provide extra bed?

The Hotel does not have extra bed as our room size is only 14 sq m. and does not have the extra space.

How much is the charge for extra person?

Our room size can only accommodate a maximum of two guests for comfort. For additional person, we suggest booking for another room.

How can get 25% discount for RED member BD?

To avail, one must enrol through our APP or website (www.redplanethotels.com) to be a RED member. A RED member receives a 25% discount on hi...

How can get 10% discount?

To avail, one must enrol through our APP or website (www.redplanethotels.com) to be a RED member. A RED member automatically gets 10% discou...

I would like to extend my stay.

To extend your stay, you may book it through our website or mobile app, or you can simply drop by the front desk to arrange the extension. O...

Is breakfast included?

Breakfast is charged separately at Php 250 per person.

Do you have a restaurant?

I regret to inform you that our hotel does not have a restaurant on-site.

Do you offer airport pick up/Drop off?

We provide airport transportation services for our guests in partnership with an outsource provider. You may refer to the following rates (p...

Do you offer seaport pick up/Drop off?

We provide seaport transportation services for our guests in partnership with an outsource provider. You may refer to the following rates (p...

How far is your hotel from Ayala Mall?

The hotel is conveniently located right across Ayala mall, which is about 2-minute walk.

What time does Ayala Mall open?

Ayala Mall is open from 10AM - 9PM Sunday - Thursday and 10AM-10PM Friday & Saturday

How far is your hotel from the airport?

The hotel is located about 13km away from the airport, which is approximately around 45 minutes to an hour depending on traffic

How far is your hotel from the seaport?

The hotel is located about 3.5km away from the airport, which is approximately around 20 minutes drive depending on traffic

Request room preferences:***Connecting room, adjacent room, lower floor, higher floor, ayala view, quiet room, near the elevator, away from elevator, with view, with window***

This is subject to availability upon arrival but we will do our best to accommodate your request. Thank you

Do you have parking?

Yes, we offer complimentary parking for registered guests on a first come first served basis.

Is there a gym/pool ?

The Hotel does not have a gym or a pool.

How to do express check in?

Express online check in is available for RED members with prepaid reservation and done at least 24 hours before arrival via the Red Planet M...

Is the front desk open 24 hours?

Front desk is manned for 24 hours

I would like to do a Room Transfer.

Please visit our Front Desk to assist you with this request.

I need help to bring down my things please.

Noted on this. Our personnel will assist you. One moment please. Suggest this goes to Live Chat

Do you have luggage storage?

You may leave your luggage with us as while waiting for your room. We may allow luggage storage for guests with return booking with a corres...

I need maintenance.***re: busted bulb, aircon assistance, bidet leaking, tv assistance, hairdryer not working, slow shower drain, toilet won't flush & etc***

Suggest this goes to Live Chat

How to switch on/off the ceiling fan?

You may find the switch of our ceiling fan near the card slot for electricity.

No remote for AC

There is no remote control available for the aircon. Aircon temperature can be adjusted using the arrow up and down in the panel by the door...

How do I log in to wi-fi?

Yes, you may use our WiFi by connecting to "Red Planet Wi-Fi 6" then log-in using your room number and last name as your username and passwo...

Low WiFi Signal Inside the Room

Please make sure sure that you are connected with Red Planet WiFi. Normally, the device is connecting while on the elevator, in this situati...

Do you have wi-fi?

Yes, you may use our WiFi by connecting to "Red Planet Wi-Fi 6" then log-in using your room number and last name as your username and passwo...

Do you have laundry service?

Our hotel does not have an in-house laundry services. However, we do have an outsourced partner for laundry, our Front desk team will be hap...

Do you have massage service?

We have a partner massage provider at Php 600 per hour.

Do you have iron?

We have a ironing room at the 2nd floor that you can use anytime. Kindly approach our Front Desk for assistance.

Do you have kettle in the room?

Our room set up does not include kettle. However, we have hot and cold water dispenser located at the Lobby on 2nd Floor.

Do you have a refrigerator to store cakes/food/etc?

You may store any small size items at our personal refrigerator as we only have the small one for office use only.

Do you allow deliveries

Food and parcel delivery is allowed on the hotel ground lobby only and has to be picked up personally.

Is 7-eleven convenience store open for 24 hours?

Yes it is open 24/7 for your needs.

Printing Services

Our frontdesk may assist you with minimal printing requests subject for a P5.00/page/print/photocopy for black and white printing; A4 size p...

Can I call outside line using the phone near the elevator?

Telephone at the floor landings are for internal calls only. You may use our phones at the Front desk for calling outside.

Why do you not have a telephone inside the room?

Telephones are only available at the floor landings. However, you may download our APP so you can chat with us with your concerns.

What are the tourist spots near your hotel?

Cebu has many historical spots such as the Basilica del Sto Nino, Magellan's Cross, Taoist Temple, Museums. For a panoramic view of the city...

Are your computers at the lobby free to use?

Yes they are provided complimentary to use for Hotel guests.

Can I get 2 keys?

Kindly approach the front desk for the activation of your 2nd key. Please note that only registered guest/s are allowed to request/ get 2nd ...

Are there smoking rooms available?

Kindly be advised that all rooms are strictly non-smoking. Our designated smoking area is located at the back of the hotel near the parking ...

How to use the safe?

To use the safety box, enter your 4-digit code and press LOCK. To unlock, enter your 4-digit password. Please don't hesitate to contact us i...

Do you have weighing scale?

Yes, we do have a weighing scale. You may proceed to the front desk for assistance.

Do you have foreign exchange?

Foreign exchange service is not offered. Ayala Mall however has several choices.

Do you have room service?

We do not currently offer room service.

Do you have bottled water ?

Bottled water is available at the Front Desk at P20.00 per 500 ml and P35 for 1 liter. Hot and cold water dispenser is also available at the...

Do you have slippers for sale?

Yes we have cozy kit at Php 45. In includes 1 pair of slippers and dental kit. .

Can you deliver it to our room?

Because of our limited manpower, all transactions must be done directly at the front desk. Thank you for your undertanding.

Unroute

Please accept our apology for the late reply as we have technical issue with our messaging APP. May we ask please which Red Planet hotel do ...

Unroute (hotel)

Please accept our apology for replying you late. We experience bugs on our app so your message did not go directly to the hotel. We're forwa...

What is the hotel address?

36 Archbishop Reyes Avenue cor. Molave Street Barnagay Kamputhaw Cebu City 6000

What is the number/email of your reservations department?

You may call our reservations team directly at +63 2 8-519-0888 local 100 or email them at philippines@redplanethotels.com. Their operating ...

Can I pay for someone's booking?

Yes you can. But even if paying, please ensure that reservation is under the name of the guest who will check in.

No Cable Signal

We regret to inform you that our TV cable service provider is experiencing some technical problem and is already working to restore the serv...

Can I pay cash upon arrival?

Please be advised that Pay at Hotel booking only has a holding period of until 4:00pm of your check in date (Manila Time). If arrival time i...

Channel guide

If you want to go to Program guide, go to "MENU > LIVE TV" and the program list appears on the right side.

Smoking Area

All our rooms are non-smoking rooms, you may use the smoking area located at the Ground Floor at the back of the hotel.

Do you have an hourly rate?

We're delighted to welcome you! While we don't have an hourly rate, our standard check-in time is 2 PM and our check-out time is 12 PM.

Do you provide discount for Senior Citizen or PWD cardholder?

Absolutely! We are pleased to offer a senior citizen/PWD discount. Simply present your SC/PWD IDs at the time of booking. Please note that t...

What are your available payment methods

We're happy to offer multiple payment options for your convenience: cash, credit/debit card, payment link, and bank transfer/deposit.