What time is check-in and check-out?

Good day! Our standard check-in time is 2:00pm and check-out time is at 12:00nn.

Is there laundry service available? Laundry Jam

Our hotel does not have an in-house laundry services. However, we do have an outsourced partner for laundry, our Front desk team will be hap...

Is it possible to check-in early?

Early check in is subject to room availability upon arrival at the hotel and will have corresponding fee if checking in from 6am to 9am

Is it possible to have a Late Check-out

Kindly be advised that our late check out is subject to room availability and fees which we may confirm on the date of your arrival or depar...

Where can guests have breakfast?

Good day! We have a concessionaire restaurant at the groud level, Circa 1850 Restaurant and Pancake House located at SM CDO Downtown Premier...

Do you have parking?

Yes, we offer complimentary parking for registered guests on a first come first served basis.

Do you have family rooms available?

Yes we have. Family room has 1 queen and 1 single size beds and can accommodate up to 3 persons.

Are there smoking rooms available?

Please be advised that all rooms are strictly non-smoking. Our designated smoking area is located at the 2nd floor parking area. The hotel c...

How far is Red Planet CDO from the airport.

Good day! Approximately 56 minutes or 34.4 km via Butuan - Cagayan de Oro - Iligan Rd

How to use the safe?

To use the safety box, enter your 4-digit code and press LOCK. To unlock, enter your 4-digit password. Please don't hesitate to contact us i...

Do you have massage service?

We have full body massage partner for only P700.00 per hour

Do you have iron?

Yes, we do have an iron and board which we can lend for a limited time. You may proceed to the front desk for assistance.

Do you have weighing scale?

Yes, we do have a weighing scale. You may proceed to the front desk for assistance.

What is CDO popular for? What activities?

Cagayan De Oro is the Whitewater Rafting Capital of the Philippines. For Booking you may contact Kagay Whitewater Rafting at 0917 712 2442. ...

Can i cancel my booking? /CANCELLATION/AMENDMENTS RPH WEB/APP - Prepaid

You have the option to cancel your reservation directly through our website or mobile app. Simply log in to your account and follow the canc...

Cancellation of Bookings (Pay at the hotel)

You have the option to cancel your reservation directly through our website or mobile app. Simply log in to your account and follow the canc...

Do you have bottled water?

Bottled water is available at the Front Desk at P20.00 per 500 ml and P35 for 1 liter. Hot and cold water dispenser is also available at the...

Do you have glasses to drink from the water tap with?

We have disposable paper cup for sale for Php 5.00 at the front Desk.

Unroute

Please accept our apology for the late reply as we have technical issue with our messaging APP. May we ask please which Red Planet hotel do ...

How to print

Our frontdesk may assist you with minimal printing requests subject for a P5.00/page/print/photocopy for black and white printing; A4 size p...

Unroute (hotel)

Please accept our apology for replying you late. We experience bugs on our app so your message did not go directly to the hotel. We're forwa...

Pick up service / Airport transfer

Yes we do have a partner transportation services . Sedan - Php 1000.00 per way Innova - Php 2000.00 per way. This is payable in cash directl...

What is the hotel address?

We are located at CM Recto Avenue, Cagayan de Oro City. Just beside SM CDO Downtown Premier Mall.

What is the number/email of your reservations department?

You may call our reservations team directly at +63 2 8-519-0888 local 100 or email them at philippines@redplanethotels.com. Their operating ...

Can I pay for someone's booking?

Yes you can. But even if paying, please ensure that reservation is under the name of the guest who will check in.

No Cable Signal

We regret to inform you that our TV cable service provider is experiencing some technical problem and is already working to restore the serv...

How to get back to cable

Hello! To get back to the cable please use the black remote. Press the upper left button and choose video 1. To change channels, please use ...

How can get 25% discount for RED member BD?

To avail, one must enrol through our APP or website (www.redplanethotels.com) to be a RED member. A RED member receives a 25% discount on hi...

How can get 10% discount?

To avail, one must enroll through our APP or website (www.redplanethotels.com) to be a RED member. A RED member automatically gets 10% disco...

Can I leave my luggage?

You may leave your luggage with us as while waiting for your room. We may allow luggage storage for guests with return booking with a corres...

Do you provide extra bed?

The Hotel does not have extra bed as our room size is only 14 sq m. and does not have the extra space.

Can you hold my room until 1:00am?

Please be advised that Pay at Hotel booking only has a holding period of until 4:00pm of your check in date (Manila Time). Should you be arr...

Are visitors allowed?

Yes. Visitor's that will stay overnight shall be charged with extra person charge.

Mode of payments / Payment Channels

We accept cash, e-wallets, bank deposit/transfer, and all major credit/debit cards

If bank transfer - bank account details

Our BDO bank details as follows: Account Name: Red Planet Hotels Cagayan de Oro Corporation Account Number: 0035-6025-8183 Bank Name: BDO Un...

Request room near the elevator

This is subject to availability upon arrival but a sincere effort will be made to accommodate your request. Thank you

Request room on the road side

This is subject to availability upon arrival but a sincere effort will be made to accommodate your request. Thank you

May I request for extra pillows

Certainly, our room attendant will be with you shortly to assist you with your request. Thank you….Suggest this go directly to Live Chat

My hairdryer stops working

As a safety feature, the hairdryer automatically stop after few minutes of continuous usage and must cool down before re-using. …. Suggest t...

Low WiFi Signal Inside the Room

Please make sure sure that you are connected with Red Planet WiFi. Normally, the device is connecting while on the elevator, in this situati...

Wifi slow connection, wifi concern

May we kindly suggest for your to try the following.1.Disconnect to Wi-fi and Forget Network2.Restart Mobile/Laptop Device 3.Reconnect ...

Do you have wi-fi?

Yes, there is free wi-fi in all public spaces and in guest rooms.

How do I log in to wi-fi?

Simply connect to Red Planet Wifi and log-in with your personalized code: Username: (your room number) Password: (your last name – all lower...

Do you allow deliveries

Food and parcel delivery is allowed on the hotel lobby only. A kind note that you must claim your food delivery at the lobby upon arrival as...

Smoking Area

Kindly be advised that NON- SMOKING policy is strictly implemented everywhere inside the hotel, guest rooms, bathrooms, hallways, lobby, lob...

Do you have iron service?

Good Day! Yes, we can lend the iron/board free-of-charge. We will send a housekeeper to deliver it to your room as soon as we can. Please be...

AC not working

Good day! Please pull out your room key from the slot, wait everything to turn off then insert your key again. Thank you….Recommends this go...

Cancellation/Amendments RPH WEB/APP - Prepaid

Please be advised that since the booking was prepaid already, we cannot do direct modification on our part. Kindly coordinate directly with ...

Request such as extra pillows, bath towel, bath mat, linens

This is noted. Will have it sent to your room in a moment.Suggest that this go to Live Chat for FO to know of the request.

Request for higher floor, connecting rooms, adjacent room

Your request has been noted from our end however, it will still depend on room availability on the date of your check-in. Suggest that this ...

Do you have slipper? Toothbrush?

Yes, we have a Cozy Kit available at the Front Desk for only Php 45.00 which includes a pair of slippers, toothbrush and toothpaste

Please clean my room

Housekeeping cleaning service starts from 9AM until 4PM daily. You may hang the Make Up Room sign outside your room for our cleaners to know...

Do not Disturb

You may hang the Do Not Disturb sign outside your room for our Room Attendant to know of your need not to be disturbed.

Do you have a refrigerator to store cakes/food/etc?

You may store any small size items at our personal refrigerator as we only have the small one for office use only.

Wake up knock request

We have taken note of your request. May we know of the time you wish to be knocked?

Grab and Taxi request

We have taken note of your request. May we know of the time you wish to have it prepared for you?

Do you have Soap and Shampoo

Liquid soap and head & body wash are available in the dispensers provided in the bathroom. Limited choice of bar soap and shampoo are al...

Room Transfer

Please visit our Front Desk to assist you with this request.

What are the amenities inside the room

Our guestrooms are equipped with Airconditioning, TV, Wifi, Liquid soap, Head and body wash, Towels, Hairdryer and safety deposit box.

I need help to bring down my things please.

Noted on this. Our personnel will assist you. One moment please. Suggest this goes to Live Chat

What time does SM Mall open?

SM Mall will open at 10AM daily.

Do you have toiletries?

Liquid soap and head & body wash are available in the dispensers provided in the bathroom. Cozy Kit is also available for sale at the Fr...

Sundry Items

Natures Spring bottled water 500ml P20 / 1 Liter P35 Softdrinks (Coke products) P50 Canned fruit juice (Dole) P35 Piattos P25 Coffee ( Nesca...

Is your hotel pet friendly?

May I politely inform you that the hotel is not pet friendly

What are the amenities inside the room

We have Aircon, TV, Wifi, Liquid soap, Head and body wash, Towels and safety deposit box inside the room

I would like to do a Room Transfer.

May we ask if all is well since you want to transfer to another room please?

I need help to bring down my things please.

Noted on this. Our personnel will assist you. One moment please.

Make Up room

May we ask what time can we make up your room please? Our cleaning starts from 9am to 4PM

Room requests

This is well noted. One moment please, our personnel will assist you on this.

Do you have an hourly rate?

We're delighted to welcome you! While we don't have an hourly rate, our standard check-in time is 2 PM and our check-out time is 12 PM.

Do you provide discount for Senior Citizen or PWD cardholder?

Absolutely! We are pleased to offer a senior citizen/PWD discount. Simply present your SC/PWD IDs at the time of booking. Please note that t...

What are your available payment methods

We're happy to offer multiple payment options for your convenience: cash, credit/debit card, payment link, and bank transfer/deposit.