May we kindly suggest for your to try the following.

1.Disconnect to Wi-fi and Forget Network

2.Restart Mobile/Laptop Device

 3.Reconnect to Red Planet WiFi

4.If log-in page does not automatically pops out, kindly open your browser;and put below IP address  http://redplanet.wifi/login  

5.log your username and password username: (your room number) password:(your last name, all in small letters)

Should all this still fail, kindly send us a screen shot of the prompt that appears when you encounter the problem.

For slow internet access, may kindly also request for you to conduct a wifi speed test on your device and send us a screen shot through this app or through our email : frontdesk.aseana@redplanethotels.com so we could have our I.T. Team have your concern assessed and assisted accordingly.Hope this will help. Have a blessed day!