What time is check-in and check-out?

Our standard check-in time is 2:00pm and check-out time is at 12:00nn.

Is there laundry service available?

We have a laundry partner, PAPIPI NAKA. Minimum is 3kilos for 185 / 4-5 kilos for P250 / 6-8 kilos for P300. Kindly bring your laundry at th...

Is it possible to check-in early?

Good day! We allow early check-in. However, please be advised that we cannot fully guarantee this request since it will depend on the availa...

Where can guests have breakfast?

We have a concessionaire restaurant next door, MAGZ Restaurant. Plated breakfast costs Php250.00 per person. Should you wish to add breakfas...

Do you have parking?

Yes, we offer complimentary parking for registered guests on a first come first served basis.

Can I get 2 keys?

Certainly. Kindly approach the front desk for the activation of your 2nd key. Please note that only registered guest/s are allowed to reques...

Do you have family rooms available?

We only have 2 room types. Double Room with 1 queen size bed and Twin Room with 2 single size beds. However, 2 rooms (1 Double & 1 Twin)...

Are there smoking rooms available?

Red Planet Hotel Angeles City is a no smoking building. The hotel charges Php 2,000.00 penalty for guests smoking inside the guest rooms or ...

How much time do you need to get to the airport?

Going to the airport normally takes about 15-30 minutes. For domestic flight, it is suggested to be at the airport at least 2 hours before t...

How to use the safe?

With the safe door on close position, key in a 4 - 6 digit code and press LOCK (Red button). To unlock, please key in your code and safe doo...

Do you have massage service?

As of the moment we don't have a massage service.

Do you have iron?

Yes we have an iron and board we can lend for 30 minutes free of charge.

Do you have weighing scale?

Yes we have a weighing scale you can lend for free at the front desk.

Do you have foreign exchange?

The hotel doesn't have foreign exchange but you may exchange your foreign currency at SM Clark 2kms away or 10 minutes away via public trans...

What is the mass schedule for the church near Balibago?

Please see below mass schedule for Immaculate Conception Parish, Balibago, Angeles City 7:00-8:00AM (Kapampangan Mass) / 8:30-9:30AM 10...

Can i cancel my booking? (Prepaid)

Prepaid bookings are non-refundable and non-amendable as per hotel policy. Please see cancellation/no show policy of your reservation: CANCE...

Cancellation of Bookings (Pay at the hotel)

You have the option to cancel your reservation directly through our website or mobile app. Simply log in to your account and follow the canc...

Can I request for late check out?

Should you wish to extend your stay beyond 12:00 noon, please be informed that it is subject to room availability and the following charges ...

Do you have room service?

Our hotel does not have room service however, our partner restaurant next door, Magz Restaurant serves food orders from 6AM-9PM only.Thank y...

Do you have bottled water

Bottled water is available at the Front Desk at P20.00 per 500 ml. Hot and cold water dispenser is also available at the lobby near the fron...

Do you have glasses to drink from the water tap with?

Glasses are not available and is not part of our room set up.

Do you have kettle in the room?

Our room set up does not include kettle. We have hot & cold water dispenser at the lobby near the front desk. Thank you!

Do you have available slippers for sale?

Yes we have cozy kit at Php 45. In includes 1 pair of slippers and dental kit.

Can you deliver it to our room?

Because of our limited manpower, all transactions must be done directly at the front desk. Thank you for your undertanding.

Unroute

Please accept our apology for the late reply as we have technical issue with our messaging APP. May we ask please which Red Planet hotel do ...

How to print

Our frontdesk may assist you with minimal printing requests subject for a P5.00 / page for print / photocopy for black and white printing; A...

Amendments / Change booking

We regret to inform that we cannot amend / change prepaid bookings as per our Terms and Conditions. Kindly see below. Once you have boo...

Pick up service

If you wish to avail of the airport transfers via Clark, kindly confirm to us and we will forward your request to our car rental service par...

What is the hotel address?

We are located at Don Juico Avenue Malabanias Angeles City

What is the number/email of your reservations department?

Reservations contact details: +63 2 8-519-0888 local 100 or email philippines@redplanethotels.com. Their operating hours are from 8:00AM to ...

Can I pay for someone's booking?

Yes you can. But even if paying, please ensure that reservation is under the name of the guest who will check in.

No Cable Signal

We regret to inform you that our TV cable service provider is experiencing some technical problem and is already working to restore the serv...

How to get back to cable

Sir/Ma'am, to get back to the cable please use the remote. Press the upper left button and choose Input 1.

No remote for AC

There is no remote control available for the aircon. Aircon temperature can be adjusted using the arrow up and down in the panel by the door...

How can get 25% discount for Remembered BD?

To avail, one must enroll through our APP or website (www.redplanethotels.com) to be a RED member. A RED member receives a 25% discount...

How much is the charge for extra person?

Our room set up and size can only accommodate up to 2 persons. We recommend booking for another room.

Do you provide extra bed?

The Hotel does not have extra bed as our room size is only 14 sq m. and does not have the extra space.

Can I leave my luggage?

Luggage storage is possible if you have a confirm reservation on the day you will pick-up your luggage at a fee of Php100.00 per luggage per...

Can you hold my room until 1:00am?

Please be advised that Pay at Hotel booking only has a holding period of until 4:00pm of your check in date (Manila Time). Should you be arr...

I am arriving late

We have taken note of your arrival time. Should there be changes in your schedule, please let us know. Thank you and we look forward to welc...

Are visitors allowed?

Yes. Visitor's that will stay overnight shall be charged with extra person charge.

Can I pay cash upon arrival?

Please be advised that Pay at Hotel booking only has a holding period of until 4:00pm of your check in date (Manila Time). If arrival time i...

How do I pay through bank deposit

Our Hotel's bank details are as follows: Account Name: Red Planet Hotels Philippines Corporation Account Number: 0035-6023-5574 Bank Name: B...

How do I pay through my credit card

You may book via our website, www.redplanethotels.com and choose "pay now" option to settle the payment through your credit card.

May I request for double / twin room?

Please be informed that it is subject to availability upon arrival but a sincere effort will be made to accommodate your request. Thank you.

May I request for extra toiletries?

Certainly Ma'am. Our room attendant will be with you shortly to assist you with your request. Thank you …Recommend to go directly to Live Ch...

My hairdryer stops working

As a safety feature, the hairdryer automatically stop after few minutes of continuous usage and must cool down before re-using.

Low WiFi Signal Inside the Room

Please make sure that you are connected with Red Planet WiFi 6. Kindly enter the provided Room number and last name for you to connect. Than...

Project Hello | Pre Online Check In -Clark

Express online check in is available for RED members with prepaid reservation and done at least 24 hours before arrival via the Red Planet M...

Do you allow deliveries

Yes. Kindly provide your full name and room number so we can allow them to go upstairs. Thank you!

Can I ask someone to buy groceries ?

You may order from Food Panda or Grab or any other errand services.

Can I order food for delivery?

You may order from Food Panda or Grab or any other errand services.

Cannot connect to wifi

May we kindly suggest for you to try the following:1.Disconnect to Wi-fi and Forget Network 2.Restart Mobile/Laptop Device3.Reconnect to Red...

How do I log in to wi-fi?

Kindly connect at Red Planet Wi-Fi 6. You'll also get a username and password at check-in that you can use to connect to wi-fi

AC not working

Good day! Please pull out your room key from the slot, wait everything to turn off then insert your key again. Thank you.

Tourist Spots in Clark

1. Aqua Planet 2. Clark Dinosaur Island 3. Zoocobia4. Puning Hot Spring

Bus Terminal

DAU Bus Terminal located at DAU Mabalacat City. You may take 2 rides of jeepney from/to the hotel and from/to the bus terminal.

Function Hall

We are gald to inform your that we have a function Hall that can accommodate up to 45pax. Kindly send us your contact number so we can discu...

Salon

You may find a salon at fields Avenue 5 1km or 5mins away from the hotel.

Can someone check my aircon?

May we know the trouble you are experiencing to specifically address your concern? So we can send someone to assist you.

Can you share suggestions on things to do in the City

For things to do in the City, you may try exploring Intramuros, National Museum, Gastronomical Tour in Binondo, Shopping in Divisoria, Watch...

Wake up knock request

We have taken note of your request. May we know of the time you wish to be knocked?

Confidential Status

We will ensure you are not disturbed, and the Room Attendant will not knock on your door.

Grab and Taxi request

We have taken note of your request. May we know of the time you wish to have it prepared for you?

Do you have Soap and Shampoo

We have liquid soap and head/body wash in the dispensers provided in the comfort room however if you wish to have a shampoo and conditioner,...

Room Transfer

May we know the reason for a room transfer request so we can address your concern?

Confirmation of Bookings

Upon retrieving your booking, this is to confirm that you have a reservation from (arrival date) to (departure date) under (Guest’s Name).

What are the amenities inside the room

We have Aircon, TV, Wifi, Liquid soap, Head and body wash, Towels and safety deposit box inside the room 

Do you allow Pets

We regret to inform you that PETS are NOT allowed in the hotel.

Why do you not have a telephone inside the room?

To call the Front Desk, you may use the intercom located beside the lift, please dial "0" or you may download the APP of Red Planet, where i...

Can I request my room next to each other?

We have taken note of your request, however, please be informed that it is subject to availability upon arrival.

What available drinks do you have?

We have available soda (Coke P50), coffee (P25) and bottled water (P20) here at the front desk.

What other items do you sell?

We also have chips (P50), noodles(P35), snickers (P60), and other merchandise items of Red Planet such as Freddy Doll for only P650 / Red Pl...

How do I pay through my credit card

You may book via our website, www.redplanethotels.com and choose "pay now" option to settle the payment through your credit card.

Do you have an hourly rate?

We're delighted to welcome you! While we don't have an hourly rate, our standard check-in time is 2 PM and our check-out time is 12 PM.

Do you provide discount for Senior Citizen or PWD cardholder?

Absolutely! We are pleased to offer a senior citizen/PWD discount. Simply present your SC/PWD IDs at the time of booking. Please note that t...

What are your available payment methods

We're happy to offer multiple payment options for your convenience: cash, credit/debit card, payment link, and bank transfer/deposit.