May we kindly suggest for you to try the following:

1.Disconnect to Wi-fi and Forget Network

2.Restart Mobile/Laptop Device

3.Reconnect to Red Planet WiFi 6

4.log your username and password

username: (your room number)

password:(your last name, all in small letters)

 Should all this still fail, kindly send us a screen shot of the prompt that appears when you encounter the problem.