What time is check-in and check-out?

Our standard check in time is at 2 PM and check out is 12 noon.

Is it possible to check-in early?

Early check in is possible, however, please be reminded that it is subject to availability. Rest assured once a room is ready by the time yo...

Is it possible for late check out?

Yes, it is possible. What time do you have in mind? Just a friendly reminder of the following: For a RedMember: - We can extend your check o...

Where is breakfast?

Breakfast is just next door at Sunkissed Cafe.

How much is your breakfast?

Breakfast is Php 250.00 per person.

Do you have parking?

Parking is available with no extra charges. Please be reminded that it is a first come, first served basis.

How many slots of parking are we allowed to use?

You are entitiled to 1 slot per room.

Are guest allowed?

Yes, we'd be happy to welcome your guest. However, please remind them to bring with them their government issued ID for security purposes.

Do you have family rooms available?

Unfortunately, we don't have a family room here at Red Planet Hotels BGC The Fort. However, we can recommend our connecting rooms if you are...

Are there smoking rooms available?

We don't have a smoking room. What we do have is a smoking area located at ground floor, where our staff would be happy to assist you to.&nb...

How much time do you need to get to the airport?

Approximately 30 - 45 minutes. But this still depends on the traffic and the time of your departure.

How to use the safe?

We can happily assist you how to operate your safety box, just let us know.

Do you have massage service?

Yes, massage is available. Please coordinate with our front desk for the prices.

Do you have iron?

Yes, iron is available. Kindly let us know your room number so we can have you assisted.

Do you have laundry service? If Yes, how much?

Laundry is available. 6 kilos is Php 360.00

Do you have foreign exchange?

Foreign exchange is not available at the hotel, however we can recommend a nearby money exchange around the area.

Where is the nearest mall?

Nearest mall is Uptown Mall and Mitsokoshi.

What mode of payment do you accept?

We accept all major credit cards, cash and mobile wallet.

Did my payment push through?

May we ask for your confirmation number so we can double check?

What time is the Mass in St. Michael?

Kindly see mass schedules below: Mondays 06:00 AM Rosary 06:30 AM Holy Mass (English) Tuesdays 06:00 AM Rosary 06:30 AM Holy Mass (Filipino)...

Do you have airport pick up?

We are pleased to inform you that we have our third-party transportation partner that may provide the service, please see below rates for yo...

How much is the pick up from Airport to hotel?

[Image]

Can I amend my booking?

For booking amendments you may coordinate with our reservations team at philippines@redplanethotels.com

Do you charge for extra pillow?

No charge for extra pillows.

How much for extra person?

We charge a Php 500 fee for extra persons.

Can we add another bed in the room?

Our rooms are compact, which means we don't have any provisions for extra beds.

What is the hotel complete address?

We are located at Lot 12, Blk 32, 10th Avenue, 40th street, Fort Bonifacio, Taguig City

What is your telephone number?

You may reach us at T +63 (2) 82439888 | M +63 (917) 805 4817

What are the nearest landmarks?

The nearest landmarks are Uptown Mall, Philplans Corporate Centre and St. Michael the Archangel

May I borrow weighing scale?

Sure,weighing scale is available upon request at the front desk with an allotted 30 minutes borrowing time

Do you offer printing service?

Yes, we do offer printing service at PHP5.00/page black and white copy only

May I request for room cleaning/make-up room service?

Sure, we had taken note of your room cleaning request. May I have your room number please?

Are kids free of charge?

We are pleased to inform you that kids 12 years old below are free of charge as long as they are sharing beds with their parents

May you keep my luggage upon check-out?

Sure, luggage storage fee is at PHP100/ luggage daily

How can get 25% discount for Remembered BD?

A REMEMBERED member receives a 25% discount on the Total Price when staying at any Red Planet hotels on your birth month. To avail this priv...

Can I request a room near the elevator?

We have taken note of your request, however, please be informed that it is subject to availability upon arrival but a sincere effort will be...

Do you have wi-fi?

Yes, there is free wi-fi in all public spaces and in guest rooms.

Do you have available bottled water/slippers for sale? Can you deliver it to our room?

We sell bottled water at P35.00 for 1L and our bathroom kits, which include 1 pair of room slippers and a pair of toothbrush and toothpaste ...

Can you hold my room until 1:00am?

Please be advised that Pay at Hotel booking only has a holding period of until 4:00 PM of your check in date (Manila Time). Should you be ar...

Does your hotel have a gym?

Currently, our hotel does not have gym facilities available.

What is your Bank Details

[Image]

Do you allow pets?

Pets are not allowed in our property, however we can recommend you to our other Red Planet properties who are more than happy to welcome you...

Things to do in BGC?

1. Catch a movie at Uptown Mall Cinema 2. Walk at Serendra 3. Gondola at the Venice Grand Canal Mall 4. Public Art Pictures at Around Taguig...

Can I pay for someone's booking?

Please note that guests must present the same credit card that was used to guarantee their booking at check-in or when making payment at the...

Is the front desk open 24 hours?

Our Front Desk is operational for 24/7

Do you have an hourly rate?

We're delighted to welcome you! While we don't have an hourly rate, our standard check-in time is 2 PM and our check-out time is 12 PM.

Do you provide discount for Senior Citizen or PWD cardholder?

Absolutely! We are pleased to offer a senior citizen/PWD discount. Simply present your SC/PWD IDs at the time of booking. Please note that t...

What are your available payment methods

We're happy to offer multiple payment options for your convenience: cash, credit/debit card, payment link, and bank transfer/deposit.