What time is check-in and check-out?

Our standard check-in time is 2:00pm and check-out time is at 12:00nn. Thank you.

Is there laundry service available?

We have a laundry partner which can accommodate your request. Starting rate is Php 225.00 for 8 kgs of clothes and delivery is within 24 hrs...

Is it possible to check-in early?

Good day! We allow early check-in. However, please be advised that we cannot fully guarantee this request since it will depend on the availa...

Where can guests have breakfast?

We do not have a restaurant in the hotel but we have a partner restaurant that can deliver. Packed breakfast costs Php 299.00 per person. Sh...

Do you have parking?

Please be advised that we provide 1 (one) complimentary parking at the hotel per room which is on a first-come, first-serve basis. Thank you...

Can I get 2 keys?

Certainly. Kindly approach the front desk for the activation of your 2nd key. Please note that only registered guest/s are allowed to reques...

Do you have family rooms available?

Our apologies as we only offer standard rooms good for 2 persons. The only difference of our room type is the bed configuration - Double Roo...

Do you have weighing scale?

Yes we have a weighing scale you may lend for free at the front desk. Thank you.

Are there smoking rooms available?

Please be advised that we are a non-smoking establishment. The hotel charges up to Php 2,000.00 penalty for guests smoking within the hotel ...

How much time do you need to get to the airport?

NAIA airports are approximately 1 to 1.5 hours depending on the traffic. For domestic flight, it is advisable to be at the airport at least ...

How to use the safe?

For you to be able to use the safety box, just key in your 4 digit code and press LOCK. To unlock, please key in your password and it will a...

Do you have massage service?

We have a partner massage service which starts at Php 500 per hour. They are open from 3:30 pm to 12 mindnight daily. Please message us to i...

Do you have iron and board?

Yes we have an iron you may lend for free at the front desk with an allotted 30 minutes borrowing time. Thank you.

Do you have foreign exchange?

The hotel doesn't have foreign exchange but you may opt to go at the currency exchange in the area. You may also go to the nearby malls such...

What is the mass schedule for the church nearby?

Kindly click the link for the mass schedule for Sacred Heart Parish Shrine located at #28 Scout Ybardolaza Street, Kamuning, Quezon City. Th...

Can I cancel my booking?

We regret to inform you that we have a no cancellation/ no refund policy as stated and agreed upon when you booked your reservation. Please ...

Late Check Out

Should you wish to extend your stay beyond 12:00 noon, please be informed that it is subject to availability and the following charges will ...

Do you have room service?

Our hotel does not have room service, however, we allow food deliveries from FoodPanda or GrabFood. Please be informed that delivery riders ...

Complimentary Bottled Water

We regret to inform you that we do not provide drinking water in the room. However, we have an available hot and cold water dispenser locate...

Printing

We do not have a business center, however, our frontdesk may assist you with minimal printing requests subject for a P5.00/page/print/photoc...

Amendments / Change booking

Kindly be advised that guaranteed bookings are non-amendable by policy. For amendment requests, kindly email our central reservation team at...

Transportation

We have a concessionaire transportation service. Please check our website, choose Promotions then Book your Trip- Book A Way. Thank you.

What is the hotel address?

We are located at 100 Timog Avenue Brgy. Sacred Heart, Quezon City. We are bewtween Richwell Tower and Blade Auto Center. Thank you.

What is the number/email of your reservations department?

You may contact our reservations team directly at +63 2 8-519-0888 local 100 or email them at philippines@redplanethotels.com. Their operati...

Cable Problem

We regret to inform you that our TV cable service provider is experiencing some issues due to technical problem. As of the moment, some chan...

Remote for A/C unit

We regret to inform you that there is no remote for aircon. You may use the arrow up and down in the keycard panel to adjust the temperature...

How can get 25% discount for Red BD?

A REMEMBERED member receives a 25% discount on the total price when staying at any Red Planet hotels on your birth month. To avail this priv...

How much is the charge for extra person?

Please be informed that all rooms are good for 2 persons. We highly suggest you to book another room for the 3rd guest for a comfortable sta...

Can I leave my luggage?

Please be informed that you may leave your luggage until 4 pm for free. Should you need to leave it for few days, you will be needing to hav...

Do you provide extra bed?

Please be informed that the room is 14 sq m. only, thus, we do not provide extra mattress as it will not fit in the room. Thank you.

Can you hold my room after 2pm?

Please be advised that Pay at Hotel booking only has a holding period of until 2:00pm of your check in date (Manila Time). Should you be arr...

Are visitors allowed?

Visitors are allowed as long as they will register their names, provide their government issued IDs at the front desk, and won't be having a...

Can I pay cash upon arrival?

We have taken note of your request to pay cash upon arrival, however, please advise us your expected time of arrival to avoid cancelation. T...

Low WiFi Signal Inside the Room

Please make sure that you are connected with Red Planet WiFi 6. If problem persists, please let us know so we could coordinate with our WiFi...

Do you have a gym?

We don't have gym in the hotel. Nearest gym is at Anytime Fitness Timog located at 68 Timog Avenue corner Tomas Morato, 5F CTTM Bldg, St Dil...

I am arriving late

We have taken note of your arrival time. Should there be changes in your schedule, please let us know. Thank you and we look forward to welc...

Do you allow deliveries?

We allow food deliveries from FoodPanda or GrabFood. However, please be informed that delivery riders are not allowed to enter the hotel pre...

Do you have kettle in the room?

Our apologies however, our room amenities does not include kettle. For your information, we have an available hot and cold water dispenser l...

Where do I park my car?

Please be advised that we provide 1 (one) complimentary parking at the hotel per room which is on a first-come, first-serve basis. Thank you...

Do you have wi-fi?

There is free WiFi in all public spaces and in guest rooms. Thank you.

How do I log in to wi-fi?

Please connect to Wifi 6 and input your room number and last name for the wifi credentials. Should you need further assistance, you may dial...

Pet-Friendly Room

Please see below guidelines for Pet-friendly room: 1. We can only allow one pet per room, with a non-refundable PHP 600.00 pet fee per night...

Where is the nearest drugstore?

Nearest drugstore is at Mercury Drug Timog located at CCTM Square, #68 Timog Ave,Cor.Tomas Morato, Diliman, Quezon City. They are open from ...

Can I request for a connecting room?

We will take note of your request. However, please be advised that we cannot fully guarantee this request since it will depend on the availa...

Do you have an hourly rate?

We're delighted to welcome you! While we don't have an hourly rate, our standard check-in time is 2 PM and our check-out time is 12 PM.

Do you provide discount for Senior Citizen or PWD cardholder?

Absolutely! We are pleased to offer a senior citizen/PWD discount. Simply present your SC/PWD IDs at the time of booking. Please note that t...

What are your available payment methods

We're happy to offer multiple payment options for your convenience: cash, credit/debit card, payment link, and bank transfer/deposit.