What time is check-in and check-out?

Our standard check-in time is at 2:00 PM, and check-out time is at 12:00 PM.

Is it possible to check-in early?

We do accommodate early check-ins, subject to room avaiability upon your arrival. An early check-in fee of P 1,000.00 applies. If the room i...

Is it possible to have a late check-out?

Complimentary late check-out is until 2:00 PM, subject to room avaibility. For late check-out later than 2:00 PM, an additional fee applies:...

How much time do you need to get to the airport?

The estimated travel time going to the airport is approximately 30 to 45 minutes, though this may vary depending on traffic conditions. For ...

Where can guests have breakfast?

Our partner restaurant, Manilenos Sizzling House, is located on the ground floor. Plated breakfast costs P 250.00 per person.

Do you have fee parking?

We offer limited free parking slots to all guests, allocated on a first-come, first-served basis.

Can I get 2 keys?

Certainly. Kindly approach the front desk for the activation of your 2nd key. Please note that only registered guest/s are allowed to reques...

Do you have family rooms available?

Yes. Our family room can accommodate a maximum of three adults and one child. For an extra person charge, it's P 1,000.00 per night. The roo...

How much is the charge for extra person?

All rooms are good for two persons. Extra adult fee is P 1,000.00 per night - no provision of extra bed/mattress. We only provide extra bath...

Are visitors allowed?

Visitors are allowed until 10:00 PM and must register at the front desk. An additioinal fee of P 1,000.00 per person applies for stays beyon...

Do you provide extra bed?

We do not provide an extra bed/mattress.

Can I leave my luggage?

You can leave your luggage with us if you have a confirmed reservation for the day of pickup. There’s a fee of P 100.00 per luggage every 3 ...

Are there smoking rooms available?

Smoking is prohibited in all guest rooms. Our designated smoking area is located on the ground floor, near the parking. The hotel charges a ...

Do you have restaurant?

Our partner restaurant, Manilenos Sizzling House, is located on the ground floor. Operating hours is from 6:30 AM to 9:00 PM. Last order is ...

Does your hotel have a gym?

Currently, our hotel does not have gym facilities available.

How to use the safe?

To use the safety deposit box, you must key in a unique 4-digit code and press LOCK. To unlock, kindly key in your password and it will auto...

Do you have massage service?

Yes. Kindly contact the front desk for the available services.

Do you have iron?

Iron and ironing board is available upon request. It is free of charge for a maximum of 30 minutes use per guest.

Do you have laundry service?

The hotel does not have laundry services however, you could request pick-up and delivery from Margz Laundry. Please contact our front desk f...

Do you offer printing service?

Yes, we do offer printing service at P 25.00/page, black and white copy and A4 size paper only. Kindly send the file at frontdesk.manilabay@...

Do you have foreign exchange?

We currently do not have foreign exchange. However, you may exchange USD or other foreign currencies at nearby banks or money changer. These...

Do you have room service?

Our partner restaurant, Manilenos Sizzling House, is located on the ground floor. For room service, kindly call/text/viber 09654077940. Indi...

Do you have available bottled water/slippers for sale? Can you deliver it to our room?

Yes. These are readily available at the front desk for a minimal cost: Cozy kit (slippers and dental kit): Php 45.00 Bottled water 500ML: PH...

Do you have kettle in the room?

Yes.

What is the mass schedule for the church near the area?

The nearest church, Ermita Church or Archdiocesan Shrine of Nuestra Señora de Guia, is approximately 3-5 minute walk from the hotel. Please ...

Can I cancel my booking?

We regret to inform you that we have a no cancellation and refund policy as stated on the terms and conditions when you booked your reservat...

Can I amend my reservation?

For booking amendments, you may coordinate with our reservations team at philippines@redplanethotels.com

Do you offer airport transfers?

We have a third party transportation service available. Please refer to the rates below for the airport pick-up and drop-off: SEDAN Maximum ...

What is the hotel address?

The hotel's complete address is Blk 341 Lot 1 B3 Arquiza St. cor Alhambra St., Brgy 667, Zone 072, Ermita, Manila, 1000.

What is the number/email of your reservations department?

You may call our reservations at +63 2 8-519-0888 local 100 or email them at philippines@redplanethotels.com. Their operating hours are from...

Can I pay for someone's booking?

Kindly be informed that guests are strictly required to present the same credit card used to guarantee your booking when checking in / makin...

Can you hold my room until 1:00am?

Please be advised that Pay at Hotel booking only has a holding period of until 4:00 PM of your check in date (Manila Time). Should you be ar...

How can get 25% discount for Remembered BD?

A REMEMBERED member receives a 25% discount on the Total Price when staying at any Red Planet hotels on your birth month. To avail this priv...

Can I pay cash upon arrival?

We have taken note of your request to pay cash upon arrival. However, please be informed that in case of no show, full amount will be charge...

Visitor Clearance

Just a kind reminder to please inform us once your visitor is about to leave your room. This is for safety and security purposes only.

Do you have free WiFi?

Yes, there is free wi-fi in all public spaces and in guest rooms.

Low WiFi Signal Inside the Room

Please make sure sure that you are connected with Red Planet WiFi. Normally, the device is connecting while on the elevator. In this situati...

I am arriving late

We have taken note of your arrival time. Should there be changes in your schedule, please let us know.

Do you allow outside food deliveries?

Yes. However, please be informed that delivery riders are not allowed to enter the hotel premises. Kindly pick-up your order at the hotel's ...

Places to visit

We are strategically located in the heart of Manila, which provides you a seamless experience exploring the city. Listed below are a must-vi...

Do you allow pets?

Pets are not allowed in our property. We recommend you to check ther Red Planet properties which are pet-friendly.

Do you have an hourly rate?

We're delighted to welcome you! While we don't have an hourly rate, our standard check-in time is 2 PM and our check-out time is 12 PM.

Do you provide discount for Senior Citizen or PWD cardholder?

Absolutely! We are pleased to offer a senior citizen/PWD discount. Simply present your SC/PWD IDs at the time of booking. Please note that t...

What are your available payment methods?

We're happy to offer multiple payment options for your convenience: cash, credit/debit card, payment link, and bank transfer/deposit.