We regret to inform you that we have a no cancellation and refund policy as stated on the terms and conditions when you booked your reservation.

Please see cancellation/no show policy of your reservation:

If you have pre-paid in full by credit card at the time of booking, your room will be guaranteed. Once you have booked a room and it has been confirmed by us, you cannot cancel your booking, i.e. no refund will be made. Cancellation of your reservation and/or failure to arrive at the hotel on the scheduled arrival date will result in forfeiture of your prepayment in full. Taxes will apply.