What is the hotel complete address?

We are located at E. Mercado corner F. Calderon Streets, Brgy. Poblacion, Makati City

What is your telephone number?

You may reach us at 8817-0888 and 0917-849-7583

What are the nearest landmarks?

The nearest landmarks are I'M hotel, Coro Hotel, and beside Makati Prime Tower

What is the check-in and check-out time?

The hotel's standard check-in time is from 2:00pm onwards and check-out time is at 12:00nn.

Is it possible to check-in early?

May I politely inform you that the check-in time starts at 2PM for this booking, while early check-in subjects to room availability upon arr...

Do you offer late check-out?

Kindly see below options for late check-out: 2PM free of charge 6PM at PHP 900 After 6PM equivalent to 1 Night fee 

Do you offer breakfast?

Yes, we do offer breakfast. It is plated meal at PHP345 per head provided by our restaurant partner named Shooters Sports Bar and Cafe

Do you offer airport pick-up?

We are pleased to inform you that we have our third-party transportation partner that may provide the service, please see below rates for yo...

Do you have parking?

We are pleased to inform you that the hotel offers free basement parking and it is on a “first come, first serve” basis.

Do you offer laundry service?

We are pleased to inform you that we have our laundry partner that provides the service, minimum is at 3 kgs and it is 24 hours turn around ...

Do you have massage service?

We are pleased to inform you that we have our massage partner that provides the service, it is PHP 600.00/ hour

May I borrow flat iron?

Sure, flat iron is available upon request at the front desk with an allotted 30 minutes borrowing time

May I borrow weighing scale?

Sure,weighing scale is available upon request at the front desk with an allotted 30 minutes borrowing time

May I have 2 extra pillows?

Sure, your request is well noted

May I order bottled water?

We are pleased to inform you that bottled water is available at the front desk at PHP20.00/ 500 ml

How to connect to your wifi?

Kindly connect to Red Planet Wifi 6. When the log in page pops-up, kindly encode your room number and last name all lower case

Is outside food delivery allowed?

Yes, outside food delivery such as Grab, Food Panda and alike are allowed

Is your hotel pet friendly?

May I politely inform you that the hotel is not pet friendly

Do you have smoking rooms?

Kindly be advised that all rooms are non-smoking

Where is your designated smoking area?

The hotel's designated smoking area is located at Shooter's Sports Bar and Cafe

Do you offer printing service?

Yes, we do offer printing service at PHP5.00/page black and white copy only

May I have 2nd key?

Sure, please approach the frontdesk and present your valid ID

May I cancel my booking?

We regret to inform you that we have a no cancellation/ no refund policy as stated and agreed upon when you booked your reservation. Please ...

May I change my booking dates?

Upon checking, your booking was under a prepaid reservation. We regret to inform you that we cannot amend / change booking as per our Terms ...

May I request for room cleaning/make-up room service?

Sure, we had taken note of your room cleaning request. May I have your room number please?

Are visitors allowed?

Yes, visitors are allowed as long as they are not minor and must present a valid ID upon hotel entry.

May I have your central reservation's contact number?

Sure, you may reach their office at 8519-0888 local 101 to 105/ philippines@redplanethotels.com

Do you offer extra bed? How much for extra person?

May I politely inform you that the maximum occupancy per room is up to 2 adults only, in excess of that, an additional room is required.

Are kids free of charge?

We are pleased to inform you that kids 12 years old below are free of charge as long as they are sharing beds with their parents

May you keep my luggage upon check-out?

Sure, luggage storage fee is at PHP100/ luggage daily

Where is the nearest drugstore?

The nearest is Mercury drugstore along Makati Avenue

Where is the nearest Gym?

The nearest is Anytime Fitness located at Century Citymall which is 2-3 minutes walk away

Where is the nearest Church?

The nearest is St. Paul and Peter Parish Church along Burgos Street

Where is the nearest foreign exchange?

The nearest is located at Century Citymall's basement which is 2-3 minutes walk away

Where is the nearest ATM?

The nearest is located here at the hotel's front door

Is your place near Trident Tower

Upon checking, it is 10-15 minutes away by taxi

Where can I buy souvenir items?

You may visit "Kultura" shop located at SM Makati which is 10-15minutes away

I am arriving late

We have taken note of your arrival time. Should there be changes in your schedule, please let us know. Thank you and see you soon.

May I pay cash upon arrival?

We are pleased to inform you that we accept cash, credit card or e-wallets payments

Do you have family rooms available?

We regret to inform you that we do not have family room for this branch. However we have connecting rooms that consist of 1 Double Room &...

How can get 25% discount for Remembered BD?

A REMEMBERED member receives a 25% discount on the Total Price when staying at any Red Planet hotels on your birth month. To avail this priv...

How much time do you need to get to the airport?

The distance from the airport is approximately 45 minutes to 1 hour depends on the traffic. For domestic flight, it is advisable to be at th...

How to use the safe?

Kindly key in your 4-digit code and press LOCK. To unlock, please key in your password and it will automatically open.

Do you have remote for AC?

We regret to inform you that there is no remote control for the air conditioning unit. But you may adjust the temperature using the up and d...

Can I request a room near the elevator?

We have taken note of your request, however, please be informed that it is subject to availability upon arrival but a sincere effort will be...

Do you have kettle in the room?

we regret to infrom you that we don't have a kettle in the room .However we have an available hot and cold water dispenser located at the ho...

Do you have a refrigerator?

we regret to inform you that our rooms do not include refrigerators.

No Cable Signal

We regret to inform you that our TV cable service provider is experiencing some issues due to technical problem. As of the moment, some chan...

My hairdryer stops working

As a safety feature, the hairdryer automatically stop after few minutes of continuous usage and must cool down before re-using.

Can I request my room next to each other?

We have taken note of your request, however, please be informed that it is subject to availability upon arrival.

Do you have an hourly rate?

We're delighted to welcome you! While we don't have an hourly rate, our standard check-in time is 2 PM and our check-out time is 12 PM.

Do you provide discount for Senior Citizen or PWD cardholder?

Absolutely! We are pleased to offer a senior citizen/PWD discount. Simply present your SC/PWD IDs at the time of booking. Please note that t...

What are your available payment methods

We're happy to offer multiple payment options for your convenience: cash, credit/debit card, payment link, and bank transfer/deposit.