What time is check-in and check-out?

Our standard check-in time is 2:00pm and check-out time is at 12:00nn.

Is there laundry service available?

Our hotel does not have laundry services however, we have a partner Laundry Service Provider, Margz Laundry Shop.

How much for the laundry service?

We do have a minimum of 5kg which costs 250 pesos then there would be an additional 50 pesos/kg for the exceeding kgs.

Is it possible to check-in early?

Yes, we can accommodate early check-in, subject to room availability upon your arrival. If no rooms are available at that time, you are welc...

Where can guests have breakfast?

We have a concessionaire restaurant next door, Suzhou Tea House, where breakfast is available for Php250.00 per person for a set meal. If yo...

Do you have parking?

We are pleased to inform you that we offer a limited number of parking spaces for our guests. These spaces are available on a first-come, fi...

Can I get 2 keys?

Yes, we can provide up to two extra key cards. You may approach the front desk to request the second key. Please note that only registered g...

Do you have family rooms available?

Yes, we do have family rooms available, though they are limited in number. To check the availability of our family rooms, we invite you to v...

Are there smoking rooms available?

Please note that all rooms are designated as non-smoking areas. A designated smoking area is available on the 2nd floor near the parking are...

How much time do you need to get to the airport?

The NAIA International Airport is approximately 9 kilometers away from the hotel. Depending on traffic conditions, the travel time typically...

How to use the safe?

To use the safety box, enter your 4-digit code and press LOCK. To unlock, enter your 4-digit password. Please don't hesitate to contact us i...

Do you have massage service?

We regret to inform you that massage services are not available within the hotel. However, we have partnered with Scented Salon & Spa fo...

Do you have iron, weighing scale?

Yes, we have an iron and a weighing scale available for borrowing at the front desk. Please note that these items are available on a first-c...

Do you have foreign exchange?

Unfortunately, our hotel does not provide foreign exchange services. However, there are several money changers conveniently located nearby.

How far is Baclaran Church?

The Baclaran Church is approximately 5 kilometers away from the hotel, with a travel time of about 15 minutes.

What is the nearest church from the hotel?

The nearest one would be the Malate church, which is only 5 to 10 mins away by walk from the hotel.

How far is Mall of Asia?

The Mall of Asia is approximately 5.7 kilometers away from the hotel, with a travel time of about 20 minutes.

What is the nearest mall from the hotel?

The nearest one would be is Robinsons Malate, which is only 5 to 10 mins away by walk from the hotel.

What are the nearest attractions from the hotel?

The nearest attractions are the Manila Bay area, Korea town, Manila Zoo and Luneta park. All of these are only minutes away from the hotel.

Can i cancel my booking?

We regret to inform you that we have a no cancellation/ no refund policy as stated and agreed upon when you booked your reservation. Please ...

Can I request for a late check out?

Please be advised that late check-out is subject to room availability and applicable fees, which can be confirmed on the day of your arrival...

Do you have room service?

We regret to inform you that our hotel does not offer room service.

Do you have bottled water or glasses to drink from the water tap with?

We regret to inform you that drinking water is not provided in the rooms. However, a hot and cold water dispenser is available in the lobby ...

Do you have printing service?

We do not have a business center, but our front desk can assist with minimal printing requests. Black and white printing or photocopying on ...

Can I ammend by booking?

For prepaid bookings, we regret to inform you that amendments are no longer permitted in accordance with the hotel's policy. We apologize fo...

Pick up service

We are pleased to inform you that we have partnered with SHIELD TOURIST & TRANSPORT to assist with your transportation needs. If you wis...

What is the hotel address?

We are located at 1740 A. Mabini St., Zone 076, Brgy. 699, Malate, Manila 1004 , Philippines

You staff accidentally opened my door.

We deeply regret that our staff accidentally entered your room while intending to check a different one. This experience does not reflect th...

No Cable Signal

We regret to inform you that our TV cable service provider is currently experiencing technical difficulties, resulting in some channels bein...

No remote for AC

We regret to inform you that there is no remote control for the air conditioning unit. You may adjust the temperature using the up and down ...

How can get 25% discount for Remembered Birthday?

I'd like to explain our birthday promotion terms. REMEMBERED members receive a 25% discount on the total price when staying at any Red Plane...

How much is the charge for extra person?

Kindly note that all rooms accommodate up to 2 persons only. An additional charge of Php 1000.00 per person per night applies for each addit...

Can I leave my luggage?

You are welcome to store your luggage with us if you have a confirmed reservation for the day you intend to retrieve it. A fee of Php 100.00...

Do you have available bottled water/slippers for sale? Can you deliver it to our room?

We sell bottled water at P35.00 for 1L and our bathroom kits, which include 1 pair of room slippers and a pair of toothbrush and toothpaste ...

Do you provide extra bed?

Please note that the room size is 14 sq m, and therefore, we do not provide extra mattresses as they would not fit in the room.

Are visitors allowed?

Yes, visitors are welcome to visit as long as they register their names at the front desk or security. We do allow a maximum of 1 visitor pe...

My hairdryer stops working

As a safety feature, the hairdryer automatically stop after few minutes of continuous usage and must cool down before re-using.

Do you allow food deliveries?

Yes, we do allow food delivery. You can have your food delivered and meet the delivery person at the lobby.

Can I ask someone to buy groceries?

For groceries, you can place orders through Food Panda, Grab, or other errand services. Unfortunately, we do not offer this service at the h...

WiFi, Wi-Fi, Slow connection, WiFi concern

Please connect to the Red Planet WiFi 6 network and use your room number as the username and your last name as the password.

Where do I park my car?

We provide parking on the 2nd floor of the building, which operates on a first-come, first-served basis.

Where can I park if ever the car parking is already full?

We have a nearby pay parking located 2 blocks away from the hotel. It is located in Gen. Malvar st. infront of Adriatico Square.

Do you have an hourly rate?

We're delighted to welcome you! While we don't have an hourly rate, our standard check-in time is 2 PM and our check-out time is 12 PM.

Do you provide discount for Senior Citizen or PWD cardholder?

Absolutely! We are pleased to offer a senior citizen/PWD discount. Simply present your SC/PWD IDs at the time of booking. Please note that t...